Patty S.W. - September 15, 2017
Update*** Stephanie came out to look at the original design, she saw the problem and set out to fix it. A few weeks later they installed a new set( one side of shelves) and there is no more gap in my pantry! I now love the way it looks. As I have said many times in my life, mistakes happen it is how a company goes about fixing the mistake that makes them stand out. Thank you Stephanie for fixing my pantry! I decided to update my pantry. The designer came to my house saw the pantry, did measurements, quoted a price and scheduled an install date. Then it went back to the company and they changed the design without informing me. When it was being installed I saw it was different than discussed and they informed me that it was done to be sturdy. Today my designer came back out because there is a 7 inch gap between the shelf and the wall- it looks so stupid. She called the company and now I would have to pay more money to correct this mistake. If they had called before putting it in production we could have all been saved from this grief. I would have opted for a different layout not this stupidity! I would not recommend this company based on how they changed the design without informing me and their failure to complete a job well done. So I'm stuck with a 7 inch gap! Or I will call a different company to swap it out. I will not be using them for my master closet or any of the other closets in my house.